Terms and Conditions TERMS OF USE We advise you to carefully read the general conditions of use before using this website. All users of this site, agree that access to and use of this site, is subject to the following terms and conditions and any other applicable law. COPYRIGHT The entire content of this site, including; text, graphics, site design, logos, icons, images and codes as well as, video and audio content, is protected by copyright law and is the property of Impact Proshop. You may use the content of this site, solely for the purpose of shopping, placing an order or online purchases. Any other use, including but not limited to, reproduction, distribution, posting, modification, republication, downloading or transmission of the content of this site is strictly prohibited, unless authorized in writing by Impact Proshop. In addition, you agree not to change or remove any proprietary notices, on material downloaded from the site. Any unauthorized use of the content on this site may violate applicable copyright, trademarks and other laws, thus resulting in criminal or civil penalties. TRADEMARK All trademarks, service marks and commercial slogans that appear on the Impact Proshop website are trademarks or registered trademarks, belonging to Impact Proshop or its suppliers. The use of any trademark or service mark, without the written consent of Impact Proshop or its suppliers, is strictly prohibited. CONTENTS GENERATED BY THE USER “User-generated content” includes; Communications, documents, information, opinions, photos, profiles, messages, notes, links to websites, music, videos, drawings, graphics, sounds. In addition, other content that you and / or other users of the Impact Proshop website publish or make available on or through the Impact Proshop website are also considered, with the exception of the content in which Impact Proshop is the sole owner. LIMITATION OF LIABILITY Impact Proshop expressly disclaims all warranties of any kind, with respect to its site or use of it, including but not limited to, market quality and suitability for a particular purpose. Impact Proshop shall not be liable for any special or consequential damages and lack of performance of the products, resulting from the use or inability to use the content on this site, even if Impact Proshop has been advised of the possibility of such damages. Please acknowledge that this limitation of liability is thorough and applies to all and any kind of damages, including but not limited to, direct, indirect, compensatory, special, incidental, disciplinary and consequential damages. The applicable law may not allow limitation of liability exclusion as well as, indirect or consequential damages. Therefore, the above limitation or exclusion may not apply to you. TYPOGRAPHICAL ERRORS In the event that a product is listed with incorrect information or price, due to a typographical or price error or even, incorrect product information received from our suppliers, Impact Proshop reserves the right to refuse or cancel such orders, as long as the payment is not completed. In the event that payment for said order has been made, Impact Proshop will immediately refund the payment using the same method it was made with originally. Occasionally manufacturers make slight changes to their products, therefore, Impact Proshop can not guarantee that the products shipped and delivered to customers, will be exactly the same as the images of the items and the contents of the products shown on the website. EXCLUSION OF WARRANTY The contents and products on this website are provided as is. Most of the products come with a manufacturer’s warranty however, certain warranties are not covered by Impact Proshop. If you have questions about our guaranties and those of our distributors, offered on certain products, you can consult the Impact Proshop warranty section or you can contact our customer service department at 450-660-6687 and it will be our pleasure to provide you with more information. Impact Proshop does not guaranty that the options and functions offered on our website will be error-free and uninterrupted or that the defects will be corrected. In addition, Impact Proshop does not guaranty that this website or the server that makes it functional, will be free from viruses and other harmful components. Impact Proshop offers no guaranty when it comes to; the use of the content on its website, the accuracy, precision, adequacy, usefulness as well as its reliability. SHIPPING Given that Impact Proshop uses an external shipping service, offered by a third party such as: Canada Post, UPS, Fedex, or Expedibus, we cannot guarantee the shipping will be on time by the supplier. The parcels shipped to our clients are meticulously packed by our warehouse employees, manually and one order at a time. The packing and preparation of online orders are supervised by the store manager, as well as our camera system. Should any item(s) be missing or damaged upon reception of your order, we will be able to view our archives, in order to figure out what happened during the packing of your order. Moreover, we can reproduce the exact weight of your package, by simulating the same order, with the same items you chose initially and reproduce the weight of your package to confirm if any items were missing. If, however, the Impact Proshop shop is not at fault, you will need to contact the selected shipping service. INTERNATIONAL ORDERS For orders being shipped outside Canada, it is the responsibility of the customer to pay for fees charged by customs brokers and any other expenses incurred for shipping. It is the duty of the customer to know the rules and regulations applicable, when it comes to the use or importation of one or more products, purchased at the Impact Proshop. Before purchasing a product on the Impact Proshop website, in which you are not sure is legal in the city, province, country or region you live in, we strongly suggest that you contact the authorities or persons recognized by law, in order to have the legal and written authorization of unrestricted use of the product you wish to purchase. The Impact Proshop is not responsible for products shipped where they are prohibited from use. Please note that Airsoft Guns cannot be shipped outside Canada. You can consult our Delivery Information section for more details on the shipping process. POLICY AND PROCESSING OF AN ORDER ON IMPACT PROSHOP ONLINE SHOP POLICY OF ACCEPTANCE OF AN ORDER The reception of an electronic or other type of confirmation, following your online order, does not signify our acceptance of your order, nor does it constitute a confirmation of our offer to sell the selected items. Impact Proshop reserves the right, at any time after receiving your order, to accept or reject it for any reason, as well as providing a smaller quantity of the item you ordered if we do not have enough in stock. We may also require additional information or have to conduct additional verifications before accepting your order. All product orders made through the Impact Proshop website must be authorized by Impact Proshop. That being said, Impact Proshop reserves the right to refuse or cancel an order that is confirmed or not, with or without justification and without liability to you or any other person. If your credit card has already been debited for an order that was afterwards canceled, Impact Proshop will gladly refund you. Please note: Your order will be accepted and processed, only if the shipping address is identical to the billing address. ONLINE ORDERS MADE THROUGH THE IMPACT PROSHOP WEBSITE When we receive an online order, it is processed as follows: • Receiving the online order. • Physical verification of the selected items in our inventory. • Billing of the items available in stock for your order. The items that are not available in our inventory are not charged. • Taking the payment for the items that are available in our inventory and preparing them to be shipped. • Shipment of the items, according to the type of shipping you have selected when completing your order. You will be notified by email or by phone during every step of the shipment for your order. We are open seven days a week, with the exception of December 25th and 31st as well as, January 1st. Asides these days, the Impact Proshop website will be open to receive your online orders. THE CUSTOMER’S DUTY To ensure your order is properly processed by our Impact Proshop, we ask that you remain available for us to contact you and make the order process, as fast and efficient as possible. PAYMENT METHOD The payment methods are processed through the Paypal platform, manually by the customer service representative that processes your order. Online payments made on our website are collected manually, according to items that are physically available in our inventory and are then shipped. Special orders or pre-orders are exempt, you will not be charged for products that are not physically in stock (Out of Stock). The payment methods available through Paypal are as follows: Paypal, Visa, Mastercard, and Interac. Please note that it is not compulsory to have a Paypal account. You can only use the Paypal platform to make a one-time payment; simply enter the details of your chosen payment method. Impact Proshop does not collect personal information regarding your payment method. All payment information is collected by Paypal only. PROMO CODE You may be eligible to use a promotional code, offering you a discount. Here’s how: • Select the products you want to buy and add them to your cart. • Check the contents of your cart before finalizing your order. • Fill in all the required fields. In the “PROMO CODE” section, enter your promotional code and press “APPLY THE PROMO CODE”. Make sure you have entered all your mailing information, as well as the delivery method before applying the promotional code. • Finally, press “UPDATE CART” and the Promo Code will apply itself to your cart with a brief description of the promotion. * Need help using your Promo Code? Contact our customer service representatives at 450-660-6687 or e-mail us at questions@impact-proshop.com. PRICE POLICY The prices displayed on our website may differ from those in our Proshop and vice versa. Prices may change without notice. We are committed to offering our customers the best prices possible therefore, if you find the same item you desire at a lower price on another website, located in Canada or in Canadian currency, we will be glad to offer you the same price. The desired item(s) must be available at the shop the price was advertised at, as well as on our Impact Proshop website. Contact one of sales representatives at 450-660-6687 or via e-mail at questions@impact-proshop.com for more information. Our website allows you to convert your payment into Canadian or American currency. The conversion is available in each product chart or at the top of the home page of our website. The exchange rate applied to your transaction, will be determined by the institute that supplies your credit card at the time of the transaction. For an overview of the exchange rate, at the time you made your transactions, visit the following website: xe.com/ucc/. This website is for reference only, in order to have the exact conversion it is necessary to contact your credit card institution during the transaction. TERMS OF SALES These terms and conditions apply to you when you access our website and / or complete the registration or purchase process. These terms and conditions may be terminated by Impact Proshop without notice, at any time and for any reason. The disposition relating to copyrights, trademarks, liability, limitations of liability, indemnity and miscellaneous is applicable even after termination. LEGAL NOTICE Impact Proshop cannot examine all communication and content posted to or created by users accessing our website. In addition, we are not responsible for the content of these said posts. With allowing you to post and distribute User Generated Content on our website, you must acknowledge that Impact Proshop acts merely as a passive conduit for distribution and therefore, assumes no obligation or liability, in respect to any content or posts made our website. Moreover, Impact Proshop reserves the right to block or remove any posts or content that it determines to be: (A) abusive, defamatory or obscene, (B) fraudulent, misleading or deceptive, (C) in violation of copyright, trademark or other intellectual property rights or (D) injuring or otherwise unacceptable to Impact Proshop in its sole discretion. INDEMNITY You agree to indemnify, defend and hold Impact Proshop, its officers, directors, employees, agents, licenses and suppliers, in other words our “Service Providers” non-responsible from any and all losses, damages and costs, including reasonable attorney’s fees, resulting from any breach of these terms and conditions or any activity related to your account (including negligent or unjustified conduct) by you or any other person accessing our website using your internet accounts. LINKS TO THIRD PARTIES In an attempt to provide increased value for our website visitors, Impact Proshop’s website provides links to sites operated by third parties. However, even if the third party is affiliated with the Impact Proshop, we have no control over these sites, seeing as they all have their own privacy policies and data collection practices that are completely independent. These sites are linked, only for your convenience and therefore you access them at your own risks. Nevertheless, the Impact Proshop aims to protect the integrity of its website and the links placed on it therefore, we would appreciate your comments on our site as well as the links offered on it, leading to other websites for alternative products. CANCELLATIONS Impact Proshop reserves the right, in its sole discretion, to cancel your account, delete your profile and your User Generated Content, as well as, restrict your use of all or part of the website, with or without a cause, without notice and without liability to you or any other person. Impact Proshop also reserves the right to block users from certain IP addresses or certain device numbers and can also prevent their access to the website. You understand and agree that some of your User Generated Content, such as content displayed outside your profile, activity threads, other parts of the website, or other social media websites (such as Facebook, Twitter and Instagram) may continue to appear on our website or others, even after your account has been terminated or you delete your User Generated Content. Certain Terms of Use remain in effect even after you terminate your account. The terms of use that will remain in effect even after your account is cancelled are as follows: Intellectual Property, Indemnification and all clauses such as: User Interactions, Warranties, Limitation of Liability and any Miscellaneous terms. Moreover, certain terms and conditions may be exempt from any and all terminations. TAXES All purchases made on the Impact Proshop website will be taxed according to the province or country in which the merchandise will be delivered. WE ARE HERE TO ANSWER YOUR QUESTIONS Impact Proshop 17650 Rang Ste-Marguerite, Mirabel, Qc Canada J7J 2E7 450-660-6687 Questions@impact-proshop.com
