Shipping Information ******During Black Friday and Boxing Day 2023****** Shipping costs of $19.99 + taxes apply. You will benefit from fast shipping of 2 to 7 working days depending on the recipient’s region. Additional charges may be applied for non-standard packages and we will contact the customer at this time. ************************************************************* For deliveries with large packages and/or for shipping to a remote location, a transport surcharge may be applied. If this happens, one of our representatives will contact you to discuss the situation with you and find the best rate. No surcharge will be applied without a customer’s consent. ************************************************************* Online and / or telephone purchases are processed within 24 to 48 hours of receipt of payment. Online and telephone purchases are dispatched during working days. Delivery is free during the regular period outside the events ** sale at discounts with the purchase of item (s) at regular price only for all orders having, excluding shipping costs, an amount before taxes of more than $ 199.99 in Canadian or American currency as it appears in the shopping cart. Free shipping is available; we offer it through the regular shipping service of Canpar, Canada Post, UPS or Fedex Ground. Valid for shipments to Canada and the United States. Certain areas may not be covered by regular delivery with free shipping, due to difficulties encountered by the chosen delivery service provider. Contact our customer service department at 450-660-6687 to find out what options are available for you in these situations. Below is a list of products that are not eligible for free shipping at any time: Discounted items, cases of 2000 paintballs and any item that has a length, width or height of more than 36 inches, as well as a weight of more than 15 pounds. In addition, any item(s) whose purchase value is less than $ 500 is also exempt from shipping. These items will be shipped and charged according to the type of shipping that has been chosen. Some other products may also be excluded from free shipping. Certain conditions apply. For more information, contact our customer service department at 450-660-6687. Free shipping is not available for orders originating from countries other than Canada and the United States. During sales events** and with the sales coupons, free shipping is not available. **Sales events: Boxing Day, Massive Impact-Proshop sale, Black Friday Shipping Process Regular Shipping Procedure in Canada and the United States by Canada Post, USPS and Fedex Ground Online orders via our Impact Proshop website, received before 11 am a.m. between Monday and Friday, with the exception of holidays, will be shipped the same day if items are in stock in our inventory. We reserve the right to take more time to prepare & ship orders, due to the search of products in our inventory or for any other reasons that may interfere with the preparation process. In cases like this, we will quickly inform the customer of the situation. For Canada, parcels shipped by regular shipping, delivered by Canada post, Ups or Fedex Ground are usually delivered between 2 to 12 business days, with the exception of holidays. The business days are from Monday to Friday. Certain conditions apply. For more information, contact our customer service department at 450-660-6687. For the United States, parcels shipped by regular shipping, delivered by Canada post, Ups or Fedex Ground are usually delivered between 7 to 12 business days, with the exception of holidays. The business days are from Monday to Friday. Certain conditions apply. For more information, contact our customer service department at 450-660-6687. If the estimated delivery time for your order is longer, you will be notified by e-mail as soon as possible. Receive your order faster You can receive your order within a 1 to 4 day period for orders shipping throughout Canada and 2 to 4 days or 5 to 7 days in the US, by choosing the Express Shipping option in your shopping cart. This option costs 45$ before taxes in either Canadian or US currency according to your shipping area. It can be added to free deliveries, by paying the optional fast delivery charges in your shopping cart. FedEx is used to deliver our parcels with the fast delivery option, offered by Impact Proshop at a fixed rate. Once shipped, fast delivery shipments by Fedex are delivered in 1 to 4 days for Canada and 4 to 6 days for the United States on business days with the exception of holidays. The working days are between Monday and Friday. Certain conditions apply. The business days are from Monday to Friday. Certain conditions apply. For more information, contact our customer service department at 450-660-6687. If the delivery time for your order is estimated to be longer, you will be notified by e-mail as soon as possible. Delivery tracking and insurance Once your order has been shipped, a tracking number is provided within 24 hours of the shipment and upon receipt of the package you will be asked for a signature as well as, presentation of a piece of identification. You can track your shipment, online or by phone, with the chosen delivery service, by using the tracking number provided during your purchase. As soon as your order is processed and shipped, an email will be sent with tracking information. You can also log into your account on our online store to view the current status of your order, 24 hours a day. Impact-Proshop prides itself on ensuring the best online shopping experience therefore; we assume all costs for insurance on shipping your parcel. In addition, to make sure your parcel gets to the proper owner, we have asked the shipping service to request a signature upon delivery of the parcel. For any problems concerning your shipment, a damaged package or a shipment that has not arrived on time, for reasons beyond our control such as temperature, strikes or other, you must contact the chosen shipping company, with the tracking number that was provided at the time of your purchase. Please note, it will be our pleasure to support you through this process. Delivery services usually take place between 8:00 AM and 5:00 PM. If you are not present or are unavailable at the time of delivery, a delivery confirmation will be left at your door. Please read the information left on the delivery notice for additional details. To avoid any inconveniences, please bring a photo ID with you when you pick up your package. If the delivery time for your order is estimated to take longer than usual, you will be notified by phone or e-mail as soon as possible. Conditions and exceptions Certain products cannot be shipped due to certain restrictions. Here are some products that cannot be shipped by our delivery services: Smoke grenades, Compressed Air tanks, some Airsoft products and various other items. Certain conditions apply. For more information, contact our customer service department at 450-660-6687. Certain products cannot be shipped outside Canada due to protected sales territories, this includes any equipment from the following manufacturers: Eclipse, MILSIG and various others. Certain conditions apply. For more information, contact our customer service department at 450-660-6687. Addresses including a PO Box are not accepted for deliveries. Certain conditions apply. For more information, contact our customer service department at 450-660-6687. It is the purchaser’s sole responsibility to enter his / her full address during the online transaction. If the parcel is returned because the address provided is incomplete or inaccurate, an additional shipping charge will apply for the next shipment. International shipments If you would like to place an order and you live outside of Canada or the United States, please contact us via email: questions@impact-proshop.com or by phone: 450-660-6687 In-Store pickup Online orders via our Impact Proshop website, received before 11 am Mondays through Sundays, except for ** event days, can be picked up in the shop the same day after 3 pm, during our business hours if the items are in stock. It is the responsibility of the customer to contact us before the pick-up, to confirm that the order is ready. We reserve the right to take more time to prepare orders in order to search for the products in our inventory or for any other reasons that may interfere with the preparation process. If a delay on the preparation of the order should happen, we inform the customer of the situation as quickly as possible. When you choose the in-store pickup as an option, you will receive an e-mail confirmation that your order is ready to be picked up, you must have the credit card with which you made the transaction in hand, in order to provide proof of identity for the credit cardholder in question. To avoid any inconvenience, please bring a photo ID with you, when you pick up your package. Parcels that are notified pick-up in store are prepared at our Impact-Proshop, located at: 17650 Rang Ste-Marguerite, Mirabel, Qc Canada J7J 2E7 450-660-6687 questions@impact-proshop.com **Events : Boxing Day, Massive Sales Event, Black Friday, Cyber Monday
